Your satisfaction is our top priority. To this end, if you are not satisfied with a product you purchase from us, please contact us to arrange for a refund or exchange. You may return the product within 30 days for a full refund or exchange.
Returning or exchanging an item is very simple:
1. Contact us first to let us know there is a problem.
2. Package the product to be returned in the original packaging or your own (just make sure it is well protected).
3. We recommend you use Canada Post or a courier that will issue a tracking form to send the package to us. You must pre-pay for the return shipping; we cannot accept COD deliveries. However, if the problem is a result of our error or the manufacturer?s error, we will reimburse you for the shipping along with the product refund.
4. Ship the product to: Kind Living, 178 Jarvis Street Orillia, Ontario, Canada, L3V 2A7.
5. Keep a copy of the tracking form until your payment has been credited to your account.
Within 7 business days of receiving the product, we will refund the amount of the product (and shipping costs if the error is ours) using the same form of payment that was used for the original purchase.
If you are requesting an exchange instead of a refund (and the problem with the product is our error), we will reimburse you for the shipping costs and send you another product within 3 days. Note: if that product is no longer available, we will contact you directly to offer you one of similar value or a full refund.
